FAQs
Shipping Policy
Shipping Policy
Order Processing
Most orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Regions
We currently ship to Malaysia, Singapore, Philippines, and other selected Southeast Asian regions.
Estimated Delivery Time
Delivery time depends on the destination country and local logistics conditions. The estimated delivery time will usually be shown at checkout.
Please note that customs checks, peak seasons, holidays, or local delivery delays may affect the final delivery time.
Shipping Fees
Shipping fees are calculated at checkout based on your shipping address and selected delivery method.
Order Tracking
Once your order has been shipped, you will receive a tracking number if tracking is available for your shipping method.
Lost or Delayed Packages
If your package is delayed or appears to be lost, please contact us with your order number and tracking information. We will help check with the logistics provider.
運送政策
訂單處理
多數訂單於付款確認後 1 至 3 個工作日內處理完成。週末或國定假日下單，將於下一個工作日安排處理。
配送地區
本店目前配送範圍包含馬來西亞、新加坡、菲律賓及其他指定東南亞地區。
預估配送時程
配送天數取決於收件國家與當地物流狀況，結帳頁面通常會顯示預計到貨時間。
請留意，海關查驗、購物旺季、節假日或當地配送延遲，皆有可能影響實際送達時間。
請留意，海關查驗、購物旺季、節假日或當地配送延遲，皆有可能影響實際送達時間。
運費說明
運費將依據收件地址與選取的配送方式，於結帳時自動計算。
訂單追蹤
商品出貨後，若該配送方式支援物流查詢，系統將發送追蹤編號給您。
包裹遲滯或遺失
若您的包裹發生延遲或疑似遺失，請提供訂單編號與物流追蹤資訊聯繫我們，我們將協助向物流商查詢狀況。